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Return and Exchange Policy

Watchwholesalers.com offers a 30-day, money back guarantee. Please follow the steps below to ensure your return is processed correctly.

NOTE: Dropship items will not be accepted for returns. If a dropship customer returns an item, we will forward it to the customer for disposition.

  • All returns must be accompanied by an RMA number. Please call +1 800-580-4608 to discuss your return with a customer service representative.
  • Return the watch in the original box with all original packing material, manuals, warranty cards (not filled out), and any other materials that came with the watch.
  • You must pay for all shipping costs. Collect shipping will be refused. For your own protection, you may wish to insure the watch you are returning. If you choose not to insure the package - all liability is yours.
  • If you think you may want to return your watch, do not wear it. Do not have any of the bracelet links removed for sizing. Sized bracelets are not accepted for return. If your returned watch shows signs of being worn, we will be unable to refund your money, as we do not sell used watches.
  • A one time restocking fee of $5.00 will be charged for all returns to cover expenses. There is a $5.00 fee for each additional item on the same return. Please note this does not apply in a defective merchandise situation that is within the 30 day guarantee period.
  • Special orders are not returnable.

The exchange policy is the same as the return policy except for the following:

  • A watch can only be exchanged for the exact same watch. The $5.00 restocking fee is not charged for exchanges.
  • Enclose the original order number and reason for exchange inside the return carton.

We cannot refund your original shipping charges. The returned merchandise will be credited to your account in the same manner in which the original charges were initially paid.

All Watchwholesalers.com products are covered by the original manufacturer's warranty. Please consult the paperwork that came with your order as to the steps you need to take to make contact with the manufacturer of the watch for further information after 30 days from receipt of watch.

If you have any questions please e-mail us at: customerservice@watchwholesalers.com or contact us at 800-580-4608.

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