Frequently Asked Questions ***UPDATED***


NEW WEBSITE INFORMATION

If you are a returning customer and using the CSV file download. Log in and re-download the file, the new file will have the image locations.

Any questions please email info@watchwholesalers.com. We appreciate your patience during this transition.

My Account How do I create an account?

You can sign up for your free account by clicking the sign up link on the home page (or by clicking here). You will need your business address and tax id in order to sign up. We also require a phone number and email address. Please fill out the online form and then fax your tax id to 1-800-580-4609 or 713-856-7250. Once we review your credentials we will activate your account or email you requesting more information. Most account requests are activated within 24 hours however may take up to 3-5 business days to process. You will receive an email notifying you that your account has been activated. Please add info@watchwholesalers.com to your address book to ensure proper delivery of emails.

How do I edit my information?.

You can update your account through the My Account link at the top of each page. Please note that updating your email address changes your username to your new email.

I forgot my username or password, how can I access it?

Your username is the email associated with your account. If you signed up before email addresses were used as usernames or no longer have access to the email associated with your account please contact us at customerservice@watchwolesalers.com or call 713-856-7254.

To reset your password please click the forgot you password link at account log in (or by clicking here) and fill in the email address affiliated with your account. Your password will be reset and emailed to you. Once you login, go to the My Account screen to change your password. Please add info@watchwholesalers.com to your address book to ensure proper delivery of emails.

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Orders/Returns

Can my purchases be dropshipped?

Yes, we can drop ship your order. We require a written agreement, via mail or fax, in which you give us permission to charge your credit card or invoice you depending on your payment terms and ship the order to a different address. Please click here to access drop ship form. We do not include an invoice in the package and we will put “point of origin” as the shipper. We keep our identity confidential for your protection. Shipping and handling fees for drop ship orders are calculated based on actual freight to destination plus a drop ship fee and are quoted at checkout. Please contact us for your drop ship fee if you wish to set up to ship on your own account. Drop ship orders are not eligible for return. We do not drop ship outside of the United States.

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Yes, we will dropship your orders of five (5) pieces or less for a fee of $5.00 plus freight. The fee is included with the freight you see on the order. 'Dropship orders of six (6) or more pieces will have the $5.00 fee waived. Terms may be different for established customers. We also require a written agreement, 'via mail or fax, in which you give us permission to charge your credit card or invoice you depending on your payment terms and ship the order to a different 'address. Please click here to access drop ship form. We will not include an invoice 'in the package and we will put “point of origin” as the shipper. We keep our identity confidential for your protection.

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We do not dropship orders outside of the United States.

What payment options are available?

We accept the following credit cards:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Wire Transfer

To download the and fill out the credit card application, (click here for credit card application) , sign, scan and email to our credit department at rdrennan@vlcdistribution.com. Please allow 3-5 business days for your credit card application to be processed. If you need your order shipped immediately please call and speak to a customer service representative.

To apply for credit terms please fill out the application (click here for terms application) , sign, scan and email to our credit department at rdrennan@vlcdistribution.com. Please allow 3-5 business days for your terms application to be processed. If you need your order shipped immediately please provide a credit card to be used until your credit application can be processed.

Can I get a volume discount?

Volume discounts will be evaluated on a case by case basis.

Is all merchandise boxed and warrantied?

All merchandise is shipped in manufacturer’s packaging and have a standard manufacturer’s warranty.

How do I check the status of my order?

Your order will be in pending status until it ships. Upon shipping you will receive and email providing you with tracking. You can also obtain tracking via the order status link on this website. If you have not received tracking and tracking is not available within 2 business days of you placing your order, please email customerservice@watchwholesalers.com to obtain an update.

How do I cancel my order?

Orders can only be cancelled prior to shipping. Please email customerservice@watchwholesalers.com in order to cancel your order or call 1-800-580-4608. Please provide the order number and ship to information in your email. You will receive a response within 1 business day giving you the status of your cancellation request. We will make every attempt to honor all cancellation requests however in some cases we may not be able to stop an item from shipping.

What is your return policy?

We have a 30 day return policy on all bulk orders. Please email customerservice@watchwholesalers.com to obtain a return authorization. All merchandise must be in the original packaging with all manuals, warranty cards (not filled out) and any other materials that came with the watch. You must pay for all return shipping costs, collect shipping will be refused. For your own protection, you may wish to insure the watch you are returning. If you choose not to insure the package-all liability is yours. If you think you may want to return your watch, do not wear it or have it sized. Sized watches are not accepted for return. If your returned watch shows signs of being worn, we will be unable to refund your money as we do not sell used watches. A restocking fee will be charged on all returns to cover expenses. Please note this does not apply to defective merchandise returned within the 30 days period. Special orders are not returnable.

We do not refund your original shipping charges. The returned merchandise will be credited to your account in the same manner in which the original charges were paid.

All products are covered by the original manufacturer’s warranty. Please consult the paperwork that came with your order or the manufacturer’s website as to the steps you need to take on any items found to be defective after 30 days form receipt of your merchandise.

Dropship items will not be accepted for returns. If a dropship customer returns an item, we will forward it to the purchasing company for disposition.

For more information on our return policy or if you have any questions please email customerservice@watchwholesalers.com or call us at 1-800-580-4608. We reserve the right to amend this return policy at any time. Please contact in regards to your specific return and to obtain a RA prior to shipping any returns. Return policy may differ for existing customers.

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International Shipping

Do you ship to my country?

We currently ship to most countries however certain products are not able to be shipped to all countries, please see below for the list of countries are not able to ship to. You will be notified via email should an item be removed from your order due to shipping restrictions. Also certain ship methods are not available to all countries. We will ship by the next best ship method if necessary.

Restricted Countries: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Mexico, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Poland, Romania, Russia, Rwanda, Senegal, Serbia-Montenegro, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen. Please contact us discuss your options if you need to ship to a restricted country.

What are my payments options?

For all customers located outside the United States we are only accepting payment via PayPal or Wire transfer.

What are my shipping charges?

Shipping charges are determined at time of shipping based on weight and size of packaging. You will be charged actual freight. We ship via USPS Express International unless requested otherwise.

Do I have to pay custom duty or tax upon entry to my country?

Yes, all custom duties or taxes are the responsibility of the recipient. We do not ship with these prepaid.

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